1. Primarily uses open questions; avoids using leading, multiple or confusing questions; clearly recognises and uses closed questions only when an open question is not appropriate.
2. Does not ask questions for the benefit of the Coach or Mentor rather than the Client.
3. Confidently uses powerful and incisive questions that challenge or promote clarity, discovery or learning.
4. Is unafraid to and skilfully asks questions which may be uncomfortable for the Client and those which address ‘the elephant in the room’.
5. Asks questions that demonstrate active listening and an understanding of the Client’s perspective, beliefs, personal strengths, and abilities.
6. Asks questions that are clearly understood and that move the Client forward towards their goals.
7. Uses questioning techniques that respectfully keep the Client focused on the challenge or goal for each session.
8. Provides an inquisitive environment, which transcends the Client’s fears, roadblocks, unconstructive feelings and behavioural patterns related to the challenge or goal.
9. Asks questions which allow the Client to self-discover options and innovative solutions through exploration of multiple facets of the challenge or goal.
10. Asks questions which allow the Client to uncover the unknown in order to increase awareness.
11. Mentors may ask suggestive questions, coaches never do.
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