IIC Journal of Innovation | Page 74

A PoV on the IIC Industrial Internet Reference Architecture   Cross Cutting Concerns – system characteristics that are important in all viewpoints and across all types of stakeholders. General System Characteristics – these are the engineering properties that must be exhibited by an IIS and concern processes that are necessary to ensure that system characteristics are engineered into the IIS. 2. ARCHITECTURAL FRAMEWORK AND VIEWPOINTS 2.1 Stakeholders, Concerns and Viewpoints The IIRA framework breaks down the architecture of an IIS in terms of stakeholders, concerns and viewpoints. Stakeholders are those individuals, entities, and organizations who have an interest in the IIS. The various types of stakeholders of an IIS in the enterprise context can include the following: Stakeholder Examples Business Decision Makers These include executives such as CFO, CMO, Unit Heads, etc. who are dependent on the IIS to get an indication of operational health, costs, market performance of connected products, customer insights, opportunities for improvement, etc. Operations These include operational managers and staff responsible for day to day operations and maintenance, tactical planning, operations optimization, etc. Engineering and Design Users Engineering and development teams use connected IIS systems for deriving key insights into product and asset performance in the real world and use the insights as part of the new product development lifecycle. Customer Support Sales and service personnel who use IIS to serve customer complaints and breakdown support, provide preventive maintenance, etc. IT and OT These are the entities from IT and Operation Technology parts of the enterprise responsible for the design, deployment and operations of the IIS itself. IIC Journal of Innovation - 73 -