How Democratized Artificial Intelligence Can Move Manufacturing to a New Evolution Pace
resources booking to perform the
maintenance operation. This is a type of
question
that
the
“Adaptive”
Intelligence helps to solve by adapting
your behaviors from a large set of
parameters to focus you on the few best
actions learned from the history of
practices suggested by complex logics
and insights from oth ers (in your
company, consulting firms, suppliers,
etc.). This technique can also help if you
have employee churn issues. This
technology can help you to augment
your new employees’ capabilities to
make them immediately efficient and
better at making the best decisions.
action to fix a potential failure raised by
a machine. Why not chat with a chatbot
to get recommendations about the next
action to do, and requesting to this
chatbot to reboot the machine? To do
so, the chatbot must recognize you
individually and recognize your
questions, your intent and the action. It
must potentially check your intent and
sentiment versus an abnormal behavior
described above to avoid you making
the wrong decision in a stressful
situation. This use case is not science
fiction.
4. Finally, the Autonomous AI capability is
consolidating all the technologies above
to make a physical or digital system able
to take its own decisions to optimize its
behavior based on its sub-systems
monitoring and external parameters
from human and digital. Some machines
can automatically resolve their own
issues and make the decision to follow a
specific route by themselves to optimize
their activities 22 . This is the case of some
collaborative robots (Rethink robotics 23 )
and Automated Guided Vehicles (AGV).
This intelligence is usually a mix of
industrial
real-time
embedded
intelligence mixed with preprocessed
best practices data pulled from the
cloud. In this case, the cloud runs
massive and complex analytics on large-
scale historical, current, predictive data
and benchmarked behaviors to identify
the best practices useful in the current
Tied to the next best actions, the
complex interaction with human is also
using AI to emulate human interactions
like voice, chat, images and sensing to
provide a natural and fast way to
interact with humans. Two of the most
common technologies are voice
recognition and chatbot. A chatbot
helps to understand human expressions
by not only understanding the words,
but also understanding the intent, the
actions, the questions and the
sentiments. All those understanding
techniques are learned from a massive
amount of data captured around the
world, including culture, languages and
practices, to be used as a source of
human interaction understanding. Let’s
say you are a maintenance technician
who wants to get access to the next best
22 See Nexen tire factory: http://nexentire-nfera.com/en/factory/
23 http://www.rethinkrobotics.com/
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November 2017