Artificial and Human Intelligence with Digital Twins
Satisfaction
a platform for remote expert assistance. The
simplest way is to transmit the video feed
from the AR device’s video cameras to the
remote expert; however, the video feed
alone would not be able to go beyond what
the field worker can physically access and
does not contain live IoT sensor data.
Multiple studies have indicated that users
prefer AR over traditional interaction
paradigms. Satisfaction is the culmination of
learnability, efficiency, memorability and the
ability to use the system without
catastrophic errors. When the other
categories of usability are well-balanced, the
user will be satisfied with their experience.
Instead of relying completely on video, the
remote expert could view the system as a
virtual world. A VR or MR headset could be
used, but a traditional flat screen would also
work well. The picture below shows a digital
twin created with the Unity gaming engine.
Remote Experts and Distant Twins
An AR device can help a field worker by
overlaying their reality with digital twin
output. The same AR device can also serve as
Figure 5: Digital twin of a retail store
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November 2019