AWARD WINNING
MEMBER
PUTS CUSTOMERS FIRST
Nicole Kastner adds
“2018 Outstanding Inner
West Woman” to Ashbury
Service Centre’s growing
list of accolades.
Nicole Kastner is on a mission to make In addition to crediting Danny’s countless trip to the mechanics a less intimidating
the local garage more approachable. hours building the business, Nicole claims experience for many women.
Capricorn Member and manager of a commitment to customer service has the Ashbury Service Centre in New been central to their success. “We noticed the number of female
South “I’ve been able to create a customer uncommon to have women enquire
service program that is second to none. about what goes on under the bonnet as
Every customer receives a handwritten they would pick up their car after a service.
thank you note and every customer After some research we found that no
receives a follow up call to ensure that one provided a service where one can
The win at the Western Sydney Women’s they are content with the work performed ask a qualified technician anything they
awards is particularly impressive as it’s and service provided on the day. wanted in a safe and non-judgemental
the only organisation of its kind with I also have a strong social media presence environment. So our very own Ladies Car
Wales,
Nicole
has
gone
to
extraordinary lengths to build goodwill
in her community. This hard work has
culminated in Nicole being named as the
“2018 Outstanding Inner West Woman”.
strong support from industry leaders
including KPMG. Nicole was nominated
alongside representatives from respected
institutions such as the Parramatta Eels,
Sydney Wanderers Football Club and
local councils.
This honour is just the latest for the family
run business. Since opening the doors
to the Ashbury Service Centre at the
tender age of 21, Nicole’s brother and lead
mechanic Danny Cardoso has been a
driving force behind the business’ growth.
This led Nicole to a win at the 2016 Local
Business Awards as well as being named
finalist for the 2017 Local Business Person
of the Year, 2018 Young Small Business
Champion Entrepreneur Award and 2018
Australian Small Business Award.
and do a variety of guest blogging to
various online outlets to bring awareness
and open up the world of the automotive
industry.
Our business model, which has proved
successful, wouldn't be possible without
the support of our local community, so
we ensure that we give back as much
as we can. We work pro bono with those
who need it, and are proud to support
worthy causes such as the April Drive
recently held by women’s organisation,
customers increasing and it wasn’t
Care Course was created. Danny and I
have found that we offer a combination
of technical expertise and accessibility.
Attendees gain confidence, learn how to
maintain their own vehicle, change a tyre,
and gain some inside knowledge so they
can be confident they are not getting
ripped off the next time someone takes a
look at their car,” said Nicole.
Capricorn congratulates Nicole, Danny
and the rest of the team at Ashbury Service
Centre. We can’t wait to see what’s next
Share the Dignity,” said Nicole. for this exceptional community business!
One of the more innovative activities run For
by Nicole and Danny, is a Ladies Car Care
Course, which is designed to empower
women in the area of car maintenance
more
Service
information
Centre
on
Ashbury
please
visit
ashburyservicecentre.com.au or check
out their Facebook page.
and demystify the tech-talk, making a
CAPRICORN IGNITION JUNE 2018 11