the
Recap
CONTENTS
APRIL 2018
FEATURES
5
6
8
9
17
19
24
The Workshop Recap
Find Out What's Been Happening In The
Workshop
2018 seems to be flying by and we have loved
hearing from you! Here is an update on our month in
The Workshop.
WHAT’S HAPPENED
Sparks
This month we asked for your feedback on Sparks;
what you like about it, how you read it, and what you
would like to improve. Thanks to everyone that got
involved in our Sparks survey last month. We’re busy
compiling all your great feedback, and here’s a little
preview of what you’ve told us:
Member Guide
In our quick poll this month, we asked you
have found the Member Guide useful. We
booklets last year in your statement packs
pleased to hear the majority of you found
handy.
Conversations
This month has been quite busy on the C
page. We have had questions about Work
Point of Sale software and Petrol and Dies
light resets.
75% of you read Sparks every month!
To contribute to topics or to start your ow
The Workshop and click on ‘Conversation
navigation bar.
Most of you, 75% to be exact, prefer to read the hard
copy.
WHAT’S COMING
Customer Service
50% of you use Sparks primarily to find out about
Preferred Supplier discounts and offers.
We would like to hear about your experien
challenging customers. Now we don’t jus
angry or annoyed customers, we also wan
about those cases that are really complica
had a really unusual request and how you
great experience for your customer.
This survey is now closed however we’ve had a
fantastic suggestion already on the Sparks page and
would love to hear yours, so login at
theworkshop.capricorn.coop and let us know your
ideas on improving Sparks.
Introducing AutoBoost
For Small Workshops With Big Plans
Director Elections
For Western Australia And Queensland
Retirement Announcement
Group CEO Greg Wall To Retire
New Estimator Tool
Capricorn Risk Services Helps You Get Your
Protection Level Right
SEMA Show 2018
Fantastic Packages Available Through
Capricorn Travel
Six Tips For Securing More
Repeat Customers
TaT Biz Explores The Approach
CAPRICORN IGNITION APRIL 2018 3