iGB Marketplace Directory 2015/16 | Page 54

CRM & Call Centre Services CRM & Call Centre Services Ant Marketing UK’s number one, independent outsourced contact centre services provider to the iGaming industry with 25 years of experience in B2C regulated telesales programs and Inbound Customer Support. 3 state of the art call centres based in Sheffield. International division based at HQ in Sheffield, 20 languages & dialects, over 100 native speaking agents. Members of DMA, FCA authorised, PCI compliant, adherent to GamCare & Gamble Aware disciplines. The services we offer: • “RND” registered no deposit/bet conversions • Dormant customer reactivations • VIP customer reactivation & support • New customer welcome calls & conversions to depositing players • Live in game betting • Live Chat Player Conversions/Reactivations Contact: Marius Remeikis T: +44 114 307 2255 E: marius.remeikis@ antmarketing.com www.antmarketing.com Salesforce Salesforce1 is a platform for iGaming business success. It can transform how companies sell, service and market to customers. Many iGaming brands already leverage Salesforce1 to drive loyalty by connecting with customers in new ways. Salesforce helps iGaming brands build a true single customer view, gain insight, plan better campaigns, identify retention risks, personalize gaming experiences and deliver amazing social services. Companies can connect customers, products, employees and partners to drive revenue, reduce costs and innovate everywhere. 0800 0921223 www.salesforce.com/uk/gaming Media Hut Media Hut offer a complete Direct Mail solution to target your players. From CD’s & scratch cards to letters and flyers... ‘If it fits through a letterbox...we can do it!’ Hybrid Interaction Hybrid Interaction is the industry leader in iGaming CRM advisory services. Through handson solutions, we help our clients in the areas of CRM Strategy Building, Retention Marketing, Conversion Tactics, Loyalty Schemes and VIP Management. Because no two clients face the same challenges, we tailor our services and recommendations to individual organization’s. Our deep understanding of the iGaming industry allows us to provide solutions for a wide range of operations. Our clients include the iGaming industry’s biggest names as well as smart newcomers who want to start strong. We provide expertise to a wide range of iGaming clients, including Online Casinos, Poker, Sports Betting, Lotteries, Backgammon/Skill Games, and Financial Trading Verticals. • Variable Data Print • Data Cleansing & Enhancement • Lower Postage Costs • Higher Delivery Rates • Maximum Response Acquisition, Conversion and Retention - use Direct Mail for your next campaign. Contact: T: +44 (0)115 987 3777 E: [email protected] 54 | Marketplace 2015/16 Sponsored by Marke SB_Intellige