JO ABERGEL is co-founder of the Ethical Gambling Forum and the founder of Rock Learning . Through her training company , Rock Learning , Jo works with leadership teams in the gambling sector on a broad range of leadership training programmes and executive coaching . being unusually tired , asking colleagues to loan them money , changing mood or behaviour or increased anxiety levels .
Admittedly , these may well be symptoms of other issues . But it is something that should be broached by a line manager , gently and through open questioning and active listening .
WHAT NEEDS TO HAPPEN ?
I can admit that I am not an expert in supporting colleagues affected by problem gambling . But you don ’ t need to be an expert to have an initial conversation with someone . This is important for line managers who know their teams better than anyone . They are the ones most likely to spot changes in behaviour which could indicate a problem . Therefore , they have a unique opportunity to intervene before matters escalate .
To achieve this , there ’ s a need for managers to feel supported within their organisations and know when they are out of their depth .
Cultural change is not something that is going to happen overnight . Addressing the issues associated with gambling-related harm is going to take some time . But we are seeing positive steps being taken .
Going forward , I think that senior leadership teams should be encouraging a culture of openness and collaboration , as lack of player protection and irresponsible gambling damages the reputation of the industry .
We do recognise that there is a delicate line for C-level executives . They also have a responsibility to their shareholders . However , the reality is that the prominence of responsible gaming practices is only going to increase . Those operators and suppliers who become trailblazers in these areas will reap the benefits for their customers , colleagues and shareholders .
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