INSIGHT
online casino, as we believe they deserve to
get a fair game every time they choose to
play. Therefore, we embarked on a battle
against rogue casino practices by launching
what we see as one-of-a-kind complaint
service, which allows us to medi-ate the
dispute between players and online casinos,
acting as an independent third party. As
mediators between players and casinos,
we aim to provide both involved parties
the chance to resolve issues both fairly and
quickly. In order to encourage the player
and the casino to retain their focus on
reaching a fair and workable solution, we
impose a time limit upon opening each
complaint, giving each party 96 hou '2F