iGB Affiliate 43 Feb/March 2014 | Page 44

INSIGHT Optimising the Mobile Channel as an Affiliate Michaela McNamara, Editor at CasinoAffiliatePrograms.com, explores some of the tools available to affiliates to help better manage their mobile campaigns. Ever since online marketing entered the mobile space, there have been problems with tracking user behaviour effectively. And ‘effectively’ is the keyword here. Basically, the problem with mobile is that there are many possible actions every user can do with their device. For instance, there’s browsing the web through a mobile browser, there’s installing an app, there’s even calling a certain number after seeing an ad. Tracking all of that requires a specific set-up and software that’s dedicated to mobile and can handle various types of incoming information. To give you a counter example, when we’re talking about standard online marketing, almost every action imaginable happens within a web browser, and thus, is much easier to track. 44 iGB Affiliate FEBRUARY/MARCH 2014 Even if your goal is to convince the user to download a piece of software you’re offering, you can still track such downloads through standard methods and scripts. This isn’t the case with mobile. Over the years, we’ve seen a number of different solutions for the mobile web, so let’s talk about a number of them and how they can be used to help you better manage your campaigns. behaviour and use this data to deliver tuned promotions accordingly. The downside for mobile is that a cookie is tied to a single web browser. This means that if a cookie is set on, say, mobile Safari, then it won’t be visible anywhere else. And even though a user might take some initial action within the browser, it’s impossible to track any subsequent actions that might take place elsewhere (not within the main browser). Cookie tracking Cookie tracking is one of the more traditional methods when it comes to all kinds of online tracking. It works very well on desktop, but not so much on mobile devices (at least not in all cases). A ‘cookie’ is a small file that a website registers on the user’s device. Through this file, the site owner can monitor user Device fingerprinting This mechanism works by creating a profile, if you will, for the device that a user is using when interacting with your website or app. Various characteristics of the device are stored to be used when determining whether certain actions came from the same device and, therefore, the