Many agencies , regardless of how big they are , rely on manual processes and commission managers manually determining agency commissions , and their downline producers . This survey shows only 21 % were able to utilize CRM commission modules , while 51 % chose to rely on Excel-based manual processes . And , of those agencies surveyed , more than half of them are greater than $ 5M .

50 %

40 %

30 %

20 %

10 %

0

Manual using Excel

Commissions Module in AMS or CRM

Custom inhouse commissions solution

Other

$ 50K to $ 100K

Over $ 100K

All of the agencies surveyed have found errors in commission payments . Of all respondents , 91 % reported they routinely find at least up to $ 10,000 of underpaid commissions annually ; 84 % find up to $ 50,000 .

8.4 % of commission transactions are in error

Commission errors represent

• 27 % of profit

• 19.5 % of revenue