TABLE OF CONTENTS – IC MARCH 2014
4
EDITORIAL: Down Home Customer Service
5
ARE YOU ON THE LIST?
6
HOME-BASED CUSTOMER SERVICE 2014
9
THE SEARCH FOR SERVICE
10
GEN Y SERVICE INSIGHTS
13
POINTS OF CONTACT
14
FOUR CUSTOMER TYPES
15
EXPRESSIONS & ACTIONS
16
SELLING THE INVISIBLE
18
SOCIAL SERVICE
20
SERVICE AMBASSADORS
21
BE THE ONE
22
BUILDING RAPPORT
23
MICRO GIGS
24
TRAVEL FREE
25
THE PUZZLED WORLD
26
TRAVEL 2 JAPAN – Steve Gillick’s e-Magazine
27
NEW TOOLS
28
KEEPING YOU SHARP
29
MARKETING TIP
30
MARKETING TIP 2
32
HOST AGENCY LISTINGS AND SOURCES
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Share your money making ideas
in IC and help your IC colleagues.
CONTACT
Steve Crowhurst
[email protected]
250-738-0064
www.ic-travelagent.com
Publisher:
SMP Training Co.
www.smptraining.com
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Steve Crowhurst
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