assertiveness
Is the ability to:
-Express your thoughts.
-Choose how to react.
-Speak what you feel is right, when it is appropriate.
To:
-Raise your self-esteem.
-Help develop self-confidence.
- Disagree when it is important.
-Ask others to change their offensive behavior.
In this video you can see an example of each type of conduct. As well as you can see that the assertive conduct is the right way to fix your problems.