Huffington Magazine Issue 21 | Page 83

WRONG TURN and leave. Her son, who is autistic, was traumatized, she said. Bank of America declined to comment on the case, it said, because the lawsuit is pending. I’ve heard some version of the Davis story probably 100 times in the past year from homeowners who lost their home or are on the brink of losing it because of what they claim are mortgage company errors. Some of these people made foolish borrowing decisions. But most are ordinary people who fell behind on their payments after they lost their job or got sick. They are at their wits end — they cry themselves to sleep, fret over their financial future and some worry about having to move into their car. And they have reason to be afraid. Large banks have proved so bad at preventing foreclosures that even Fannie Mae and Freddie Mac don’t trust them to do it. Over the past year, Fannie and Freddie, which hire mortgage companies to manage millions of home loans that they own, have paid Bank of America and others $1.5 billion in kill fees to cancel servicing contracts for 700,000 loans. The mortgage giants determined that by moving the handling of these loans to specialty HUFFINGTON 11.04.12 companies with a track record of communicating with struggling borrowers, they could prevent thousands of foreclosures, saving between $1.7 billion and $2.7 billion over five years. The mortgage companies have borne the brunt of the blame for the failures, but all this happened under the watch of the Treasury Department and regulators like the Office of the Comptroller of the Currency, which for years failed to take meaningful actionagainst the biggest banks over servicing practices. “Servicers have been allowed to run roughshod over homeowners, with no consequences,” said Diane Thompson, a foreclosure expert at the National Consumer Law Center. “As a result, the foreclosure crisis has been greatly worsened, with devastating consequences for individual homeowners, communities and our national economy.” As part of a $25 billion legal settlement with the federal government and states, five large banks — Bank of America, JPMorgan Chase, Wells Fargo, Citigroup and Ally Financial — agreed earlier this year to implement wideranging reform of their servicing practices or face stiff fines of up to