TABLE OF CONTENTS
HOW TO USE YOUR 2026 BEST START Member Handbook............................. 1
BEFORE WE GET STARTED – Using your ID Card........................... 4 Access an electronic version of your ID Card in MyChart................... 4 BEFORE WE GET STARTED – Register with MyChart........................ 5 How to log in to MyChart........................................... 5 Already Have a MyChart Account?.................................... 5 BEFORE WE GET STARTED – Register with OptumRx........................ 6
STEP 1: Schedule Your Care Connect Visit................................. 7
Population Health Programs: better health, together.................... 8-9
STEP 2: Learn How To Find Care......................................... 10
WHERE TO GO FOR CARE – General Care............................... 10 Decision guide for common health concerns........................... 11 WHERE TO GO FOR CARE – Warning signs and where to go for help.......... 12 Skip the Emergency Room for non-emergencies........................ 13 Doctoroo – in-home urgent care..................................... 14 Virtual visits made easy with TELADOC ® includes dermatology benefit...... 15 Use the online Provider Directory.................................... 16 Choosing a Primary Care Provider................................... 17 Get ready for a better PCP appointment.............................. 18 Provider Discussion Checklist....................................... 19 Medical Test Instructions and Results Notification...................... 20 Renown Specialists – what to expect................................. 21 Preferred, In-Network and Out-of-Network – understanding these terms.... 22 Referrals and Authorizations........................................ 23 How to File a Complaint( Grievance)................................. 24
STEP 3: Review Your Benefits........................................... 25
Important chapters to know in the Evidence of Coverage( EOC)............ 26 Common insurance terms to know................................... 27 How to read your Explanation of Benefits( EOB)..................... 28-29 MyChart: View claims and EOBs................................... 28 What if I have questions about a bill I received from a medical provider?.... 30 Senior Care Plus partners with NationsHearing ®......................... 31
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