HTH 2026 Best Start Member Handbook | Page 45

Renown Specialists – what to expect

Renown Specialists – what to expect

WHEN YOU NEED CARE FROM A SPECIALIST, there are several steps behind the scenes to make sure you see the right specialist at the right time. Understanding some of the steps that happen behind the scenes may help you know what to expect when you receive a specialist referral.
• Urgent referrals If your care is urgent, your referral is sent for expedited review. The specialist office will review your situation to make sure you are seen as quickly as needed.
• Right specialist Referrals are triaged to match you with a provider who has the right experience for your specific care needs.
Specialty care teams are diverse. Renown’ s Specialty Care Teams may include medical doctors as well as Advanced Practice Providers, Physician Assistants and Nurse Practitioners. To ensure you are getting the appropriate specialty care for your unique needs a referral from your PCP may be needed.
• Primary Care Provider Your PCP and specialist may communicate directly through secure messages in the electronic medical record system.
• Pre-visit planning This step helps make sure lab work or tests are done ahead of time, preventing delays.
• E-Consultations Your PCP can consult with a specialist and get guidance without you needing to go to a specialist’ s office.
• On-call specialists Some specialties have providers available 24 / 7 to give advice and real-time assessment.
These steps are all designed to make sure you get the best, safest, and most effective care as efficiently as possible.
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