General Care
STEP 2: Learn How To Find Care
Senior Care Plus is here to help you get the care you need as soon as you need it.
This section will cover:
• How to use the provider directory to find in-network providers
• Deciding where to go when you need care urgently
• Choosing and seeing a Primary Care Provider
• Seeing Renown specialists
• Getting a referral and / or an authorization
• How to file a complaint( grievance)
General Care
WHERE TO GO FOR CARE
Call 911 or go to the ER immediately for:
• Chest pain or pressure, especially with shortness of breath
• Sudden severe headache, confusion, or loss of consciousness
• Difficulty breathing or severe shortness of breath
• Signs of stroke( balance, blurred vision, facial drooping, arm weakness, speech difficulty)
• Severe bleeding or injuries, broken bones
• Severe allergic reaction, high fever with confusion
Call 988 for:
• Suicidal thoughts or thinking about harming yourself
• Severe emotional distress or feeling unable to cope
• Mental health crisis( panic, severe anxiety, overwhelming feelings)
• Concerns about someone else who may be in crisis
• Substance use crisis affecting mental health
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