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Personal Assistants Transitional Care Navigators Transitional Care Management
Any Senior Care Plus member. If you have a Renown Primary Care Provider they can provide additional Renown Health scheduling services.
Members who are admitted to Renown Regional Medical Center with highly complex discharge needs.
Members with a recent ER visit or hospital discharge from Renown Regional or Renown South Meadows Medical Center.
Act as a liaison between your healthcare and health insurance. This team is trained specifically regarding your benefits as well as accessing services within Renown Health.
Appointment Scheduling For Renown Health and UNR Primary Care:
• Schedule annual and follow-up visits with your Primary Care Provider
• Schedule Mammogram and Bone Density Screenings
• Schedule Lab Appointments
Health Care Coordination:
• Request Medication refills
• Request referrals and orders on your behalf
• Help get you set-up with mail-order pharmacy
Health Plan Coordination:
• Look up your past medical claims
• Schedule an Uber ride for your medical appointments
• Check the status of prior-authorizations
• Answer questions about your plan benefits
• Assist with placing OTC orders
When you are due for an appointment or health screening, such as:
• Annual Wellness Visit
• Care Connect Visit
• Hospital Follow-up
• Preventive Health Screenings
You need to schedule an appointment with Renown Health or you have questions regarding your health insurance.
SEE PAGE 57 to learn more and or call 775-982-2605 to get started.
Assist Members with their discharge planning needs to ensure they are discharged to the appropriate level of care as well as ensuring that applicable home needs are coordinated prior to going home.
• Assisting members discharging from the hospital or emergency department with setting up home health or coordinating Durable Medical Equipment( DME) delivery
• Coordination of care in skilled nursing and acute rehabilitation
• Ensuring members have timely follow-up care scheduled when transitioning from the hospital to home, or from a post-acute facility( skilled nursing) to home
• Assessing needs and making appropriate referrals to Care Management goals and values
If you meet criteria, they will meet with you in your hospital room.
This team does not take inbound calls.
This team is available to members who meet clinical criteria while at Renown Regional.
Assist members with a telephonic or home-based visit to ensure all needs are met and follow-up care is scheduled after a hospital discharge.
• Reviewing the discharge plan and instructions from providers
• Patient and family education
• Reviewing all medications, including any new medications after a hospitalization
• Reviewing any warning signs or red flags for when to seek care
• Scheduling follow-up with the member’ s Primary Care Provider
• For members who are home-bound, conducting a visit in your home to ensure all needs are being met
You have had a hospital discharge or a discharge from Renown Regional Medical Center or South Meadows Medical Center.
You have recently been discharged from the hospital and need assistance coordinating follow up care.
Members can access Transitional Care Management services by calling 775-982-7222.
SeniorCarePlus. com HometownHealth. com / PopulationHealth HometownHealth. com / PopulationHealth SEE PAGE 57 to learn more and or call 775-982-2605 to get started. You can also opt out of the Personal Assistant program by calling 775-982-2605. Members who would no longer want to participate in the program they can let their Transitional Care Navigator know or can call 775-982-3112 or 800-336-0123.
Members who would no longer want to participate in the program they can let their Transitional Care Manager know or can call 775-982-7222 or 800-336-0123.
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