TABLE OF CONTENTS
HOW TO USE YOUR 2026 BEST START Member Handbook............................. 1
BEFORE WE GET STARTED – Using your ID Card........................... 4 Access an electronic version of your ID Card in MyChart................... 4 BEFORE WE GET STARTED – Sign Up with MyChart......................... 5 How to log in to MyChart......................................... 5-6 MyChart: What if I forget my Username or Password?..................... 6 BEFORE WE GET STARTED – How to Pay Your Premium with Hometown Health... 7 The preferred method of payment is MyChart........................... 7 A member can“ Pay as a Guest” through MyChart....................... 7 BEFORE WE GET STARTED – How to Pay Your Premium with Nevada Health Link.. 8
STEP 1: Schedule Your Comprehensive Health Assessment.................. 9
Population Health Programs: Better Health, Together................. 10-11
STEP 2: Learn How To Find Care......................................... 12
WHERE TO GO FOR CARE........................................... 12 How to find an In-Network Provider.................................. 13 Skip the Emergency Room for non-emergencies........................ 14 Decision guide for common health concerns........................... 15 Doctoroo – in-home urgent care..................................... 16 Virtual visits made easy with TELADOC ® includes dermatology benefit...... 17 Choosing a Primary Care Provider................................... 18 Provider Discussion Checklist....................................... 19 Medical Test Instructions and Results Notification...................... 20 Renown Specialists – what to expect................................. 21 Referrals and Authorizations....................................... 22
STEP 3: Review Your Benefits........................................... 23
What is the Schedule of Benefits?................................... 24 Where do I find my SOB?......................................... 24 Important chapters to know in the Evidence of Coverage( EOC)............ 25 Common insurance terms to know................................... 26 How to read your Explanation of Benefits( EOB)..................... 28-29 What if I have questions about a bill I received from a medical provider?.... 30 Your EyeMed Vision Benefit..................................... 31-32
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