RoSPA
bta AWARDS 2017: CALDERDALE COLLEGE
Helpline Appeal
Our helpline is great - we want to make it even better.
To do this we need your help.
Every year we hear from thousands of people who have no one else to turn to. That’s what makes our tinnitus
helpline so special.
Our tinnitus helpline provides free, independent advice to people who need our
support. When someone needs to talk, we can make them smile. At other times,
we might save someone’s life.
Our helpline has been on quite a journey and has evolved over the years. We
currently answer 3,500 helpline calls every year but we want to reach out to more
people with tinnitus. An estimated 10% of the UK population have tinnitus, with one
in ten of these suffering severely. This means up to 651,000 people could benefit
from a call to our helpline.
We have a vision for our helpline and we would like you to be part of that vision.
We want to employ a dedicated helpline
team. We want to expand the helpline
hours to evenings and weekends in the
next 12 months.
We launched our freephone helpline in
1999 - the only dedicated tinnitus
helpline in the world
1999
Present
Future
Our small team of 14 currently take
helpline calls in addition to our varied
roles during office hours.
How your donation helps our callers
£15 is the average cost
of a helpline call
£49 would cover the
overheads associated
with running the
helpline for a day
£129 could pay for
specialist training
through the Helplines
Partnership for one
staff member
It’s really important for people to receive accurate, personalised information about tinnitus to enable them to
manage their condition successfully. We want to improve our offer of support through: employing dedicated
helpline staff, expanding helpline hours, attending specialised training and investing in new technology. We
need your help to do this.
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HSE
HSE INTERNATIONAL
INTERNATIONAL