HRM 552 Week 3 Individual Assignment Recommendation Report ( UOP )
HRM 552 Week 3 Individual Assignment Recommendation Report ( UOP )
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Individual Assignment : Recommendation Report
Imagine a customer service call center has recently hired you , as an HR advisor , to make recommendations to their organizational development and training program . The call center ’ s profit margin has been low and many employees quit after 1 year . The employee who has worked longest has only been there for 2 years , and he is looking at other job markets . You observe employees in their activities and notice that many do not see a future at the call center . Many new hires complain about the lack of a training class . The only training involves them observing another employee for 3 days ; afterwards , they are expected to begin working with customers on their own and to be familiar with the database . Customers also complain that representatives are rude , impatient , and confused when answering questions .
Create a detailed report , in no more than 1,050 words , of what your recommendations would be for the call center . In your report , include the following points :
Components of your job analysis and design Techniques in developing your training programs
Importance and differences in using mentoring and executive coaching