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You are the regional manager of a shoe store chain, which is one of
many located in the metro area. Bob, a manager, works at a mall
location. One day, Bob calls you with the following situation:
About an hour ago, the store’s best customer, Imelda, walked in and
asked Bob if an employee could help her get the proper fitting for her
shoes. Bob explained that Tom, a sales employee, would be happy to
help her.
Imelda, however, said she would prefer to work with a female
employee, and that if a female employee helped her, she would
probably buy five pairs of shoes.
Bob explained to you that Mary, another sales employee, was working
the back room. Each day, two employees work in the store: one
working the front, and one working the back. They rotate on a daily
basis because the person working the front gets the commissions for
the day. This is company policy, and neither Bob nor you have the
flexibility to change that policy—so there is no chance to split the
commission. Today is Tom’s day to earn commission.
Bob asks you what he should do. Should Bob swap Tom and Mary so
that the store gets the benefit of Imelda’s purchases, or should he
stand firm that only Tom is available to sell her shoes?
What legal and ethical issues arise in this case, and what legal and
ethical principles guide this decision? What choice do you make and
why?
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HRM 546 Week 4 Assignment Scenario Two Cost Club

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