HRM 420 EDU Think Big /hrm420edu.com HRM 420 EDU Think Big /hrm420edu.com | Page 13

Question 1.
Question :
(TCO 1) Significant advances in
customer service, product quality, and measurement have occurred
over the past few decades. As a result, numerous quality initiatives
have taken hold in the United States and the world. Training and
development has been impacted by these initiatives by creating a
need to explain the importance to employees of quality. Which are
quality programs regarding which trainers may be asked to provide
learning to employees?
Question 3.
Question :
(TCO 1) There are seven steps in an
effective training design process. These include
Student Answer:
gap analysis, task analysis, job
analysis, SWOT analysis, environmental scanning, and lectures.
needs assessment, employee readiness,
learning environment creation, transfer of training, planning for
evaluation, selecting training method, and evaluation.
e-learning, lectures, quizzes, exams,
assessments, synchronous, and asynchronous.
specific, measurable, attainable, realistic,
timely, friendly, and smart.
All of the above
Question 9.
Question :
(TCOs 1, 8) The example of Mike's
Carwash in the textbook is an example of a company that has