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17. What provides a way to understand the investments that training produces and provides information needed to improve training? 18. _______ can be used as a “dress rehearsal” to show the program to managers, trainees, and customers. 19. Identify the third level outcome amongst the following Kirkpatrick’s four-level framework for categorizing training outcomes. 20. Skill-based outcomes include acquisition or learning of skills and use of skills on the jobs. 21. All of the following are the most frequently used training techniques EXCEPT: 22. The following are all advantages of using videos as a component of training EXCEPT: 23. In case studies, trainees are required to analyze and critique the actions taken, indicating the appropriate actions and suggesting what might have been done differently 24. Meaningfulness of business games are enhanced if they are imaginative 25. Vicarious reinforcement occurs when a trainee sees a model being reinforced for using certain behaviors. 26. This typically involves videoconferencing and/or computers for the delivery of instructions from a trainer to trainees who are different locations. 27. Which one of the following is NOT an advantage of e- learning?