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§ Use the Responsibility Chart and include this chart in your plan.
§ Who will do what, where, when, and how? Often a responsibility
chart can be useful to track these things.
Contingency Planning
§ What are the critical decision points? Who makes those decisions?
§ What should be done if the decision or event does not go as
planned?
§ What plans can be made to account for these contingencies? If you
can, draw a decision tree of the action plan and lay out the decision-
event sequence.
Measurement of Change
§ How will it be determined that the goal or change project has been
successfully implemented? At times, success will be obvious (e.g., a
new system in place). At other times, success will be more difficult to
measure (e.g., attitudes toward the adoption and acceptance of a new
system).
§ What intermediate signals will indicate that progress is being made?
What is the first step or sequence of steps?
Transition Strategy
Formulate a transition strategy that includes a communications
proposal.
§ How will the transition be managed?
§ Who will make the innumerable decisions required to handle the
details?