the organization from their managers, supervisors.
Disengagement will never be there if each employee realizes his/
her full potential at work and enjoys what he/she does rather
than just perform his/her role and where every feels like a family
member. One of the latest development is application of Human
Sigma concept – a method for combining employee and customer engagement scores at the local unit level to yield a single
score that is related company’s overall financial stability.
The logic behind this concept is, those that engage employees
without engaging customers have become too inwardly focused
and have lost direction. Those that engage customers without
engaging employees are living on borrowed time, over the long
term customer engagement will tend to erode.
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Bijaylaxmi Majhi
Preeti Manjusha Topno
Faculty of Management Studies
12 • Designfreebies Magazine • www.designfreebies.org