HPAC Scholar's Day 2019 CHW_Assessment_Key_Findings | Page 21

■ ■ Program management ■ ■ Community in general ■ ■ Establish relationships with patients ■ ■ Employer defined target populations ■ ■ Help clients with resources (scheduling appointments, applications, housing, food, baby items, insurance, medication, etc.) ■ ■ Employer defined high risk populations ■ ■ Patients with complex or chronic health problems ■ ■ Patients with psychosocial issues ■ ■ Motivation of clients ■ ■ Expand knowledge and understanding of community resources, services, and programs provided ■ ■ Run programs ■ ■ Help remove barriers ■ ■ Goal setting with clients ■ ■ Capacity building ■ ■ Serve as role model ■ ■ Office/Employer Focused When not providing direct service to clients, the positions required additional work duties. This list is much smaller, representing the higher emphasis employers placed on working with the client. ■ ■ Documentation ■ ■ Update and maintain directory of community resources in designated area Accompany clients to appointments ■ ■ Follow designated curriculum ■ ■ Act as point of contact to problem solve for patient and clinical staff ■ ■ Provide input to multidisciplinary team Manage transitions of care across settings ■ ■ ■ ■ Assist with marketing/attending health fairs and other community events ■ ■ Evaluate member satisfaction ■ ■ Comply with patient confidentiality and HIPAA regulations ■ ■ Data collection ■ ■ Use technological tools to manage populations ■ ■ Perform care gap analyses Some of the populations that the CHWs would be working with included: ■ ■ Pregnant women (often low-income and at risk) ■ ■ Women and children ■ ■ Families ■ ■ Fathers ■ ■ Eligible persons to the program Lastly, almost all positions required applicants to perform other duties as assigned and some mentioned probationary periods of various lengths. Secondary Data Collection 15