HPAC Scholar's Day 2019 CHW_Assessment_Key_Findings | Page 21
■ ■ Program management ■ ■ Community in general
■ ■ Establish relationships with patients ■ ■ Employer defined target populations
■ ■ Help clients with resources (scheduling
appointments, applications, housing,
food, baby items, insurance, medication,
etc.) ■ ■ Employer defined high risk populations
■ ■ Patients with complex or chronic health
problems
■ ■ Patients with psychosocial issues
■ ■ Motivation of clients
■ ■ Expand knowledge and understanding
of community resources, services, and
programs provided
■ ■ Run programs
■ ■ Help remove barriers
■ ■ Goal setting with clients
■ ■ Capacity building
■ ■ Serve as role model
■ ■
Office/Employer Focused
When not providing direct service to clients,
the positions required additional work
duties. This list is much smaller, representing
the higher emphasis employers placed on
working with the client.
■ ■ Documentation
■ ■ Update and maintain directory of
community resources in designated area
Accompany clients to appointments ■ ■ Follow designated curriculum
■ ■ Act as point of contact to problem solve
for patient and clinical staff ■ ■ Provide input to multidisciplinary team
Manage transitions of care across settings ■ ■ ■ ■ Assist with marketing/attending health
fairs and other community events
■ ■ Evaluate member satisfaction ■ ■ Comply with patient confidentiality and
HIPAA regulations
■ ■ Data collection
■ ■ Use technological tools to manage
populations
■ ■ Perform care gap analyses
Some of the populations that the CHWs
would be working with included:
■ ■ Pregnant women (often low-income and
at risk)
■ ■ Women and children
■ ■ Families
■ ■ Fathers
■ ■ Eligible persons to the program
Lastly, almost all positions required
applicants to perform other duties as
assigned and some mentioned probationary
periods of various lengths.
Secondary Data Collection
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