HP Innovation Journal Issue 13: Winter 2019 | Page 29
At Your
Service
A leading-edge, point-of-sale solution
from HP helped a luxury resort
group up their retail game to the
five-star level expected by their guests.
Fairmont Hotels & Resorts are legendary as luxury
destinations around the world. With 75 hotels, including
iconic locations like the Plaza Hotel in New York City, the
Savoy in London, and San Diego’s Fairmont Grand Del
Mar Resort and Spa, Fairmont hotels are known for their
unique properties and first-class service. However a few
years ago, Fairmont faced a problem: a point of sale (POS)
system that was not meeting the brand’s high standards.
Fairmont’s previous POS system was outdated, and when
it crashed, customer service often suffered. This was
particularly hard on managers and kitchen staff, who were
forced to focus their attention on getting the POS back
online, instead of attending to the needs of their guests.
The old system was also unsightly, with bulky and unat-
tractive stations and masses of tangled cables.
Getting ready for service behind the centerpiece bar
at Kaspar’s at the Savoy in London.
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