HP Innovation Journal Issue 13: Winter 2019 | Page 29

At Your Service A leading-edge, point-of-sale solution from HP helped a luxury resort group up their retail game to the five-star level expected by their guests. Fairmont Hotels & Resorts are legendary as luxury destinations around the world. With 75 hotels, including iconic locations like the Plaza Hotel in New York City, the Savoy in London, and San Diego’s Fairmont Grand Del Mar Resort and Spa, Fairmont hotels are known for their unique properties and first-class service. However a few years ago, Fairmont faced a problem: a point of sale (POS) system that was not meeting the brand’s high standards. Fairmont’s previous POS system was outdated, and when it crashed, customer service often suffered. This was particularly hard on managers and kitchen staff, who were forced to focus their attention on getting the POS back online, instead of attending to the needs of their guests. The old system was also unsightly, with bulky and unat- tractive stations and masses of tangled cables. Getting ready for service behind the centerpiece bar at Kaspar’s at the Savoy in London. 27