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Luciana Broggi
Acting Chief Commercial Officer
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transformation — they will be the foundation upon which it grows .
New era , new challenges Today , 51 % of knowledge workers — engineers , accountants , and writers — worldwide are remote at least one day per week , while an estimated 31 % of the total global workforce is a mix of hybrid and fully remote , according to Gartner . Creating IT systems and solutions that enable this hybrid workforce to be productive no matter where they ’ re located is paramount . So , too , is securing an evolving combination of remote devices , cloud-based software solutions , and on-premise hardware .
It ’ s a puzzle that demands a cohesive and agile response . Yet , finding the IT talent needed to achieve this remains a hurdle . While there ’ s long
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IT executives see talent shortages as the biggest barrier to adoption of 64 % of emerging technologies .
Source : Gartner
been demand for IT workers , the shortage has grown more pressing in recent months , and 40 % of tech employees in the United States left a job in the past year or are currently contemplating leaving .
They ’ re looking for more money , greater flexibility , less stress , and new experiences ,
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according to Citrix . And with an IT unemployment rate half that of the general workforce , the ball is in the job seeker ’ s court .
These dynamics create a perfect storm for IT teams , most of which are underresourced at a moment when companies genuinely need them most . Fortunately , the right services can address rising challenges , even amid these struggles .
At your service ( s ) At HP , we ’ ve been thinking deeply about what types of innovations will help businesses navigate this new era . Managed services and solutions have risen to the top of the list . Unlike outright device ownership , these end-to-end alternatives , like HP ’ s Managed Print Services , offer convenience , flexibility , scalability , security , manageability , and more to customers who know their needs will evolve over time . Transactional technology is no longer enough , and personalization is quickly becoming table stakes . To win in today ’ s market , companies require truly customizable solutions that meet customers ’ needs as seamlessly as they offer access to capabilities — solutions that allow customers to keep as much of an eye on the future as they do on the present .
This is where we believe the next generation of managed services comes into play : closing talent gaps while providing the solutions required to enable and secure a hybrid workforce . For example , HP Device as a Service ( DaaS ) helps IT reduce the cost and complexity of device lifecycle management , providing
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In the next two years , the number of DaaS users is expected to grow to more than 150 % of the level reported in 2020 .
Source : NTT , “ 2021 Global Managed Services Report ”
devices , repair services , and AI-driven analytics in a predictable payment . And we customize each offering to solve unique needs and budgets .
DaaS can provide usage analytics to optimize a company ’ s IT spending and resources , minimize interruption to key business functions , or increase device security . Meanwhile , HP solutions can help organizations expand and up-level their capabilities , while managing more customer needs in less time . In fact , services are already showing their value among consumers . Last year , HP launched HP +, an integrated print service designed for new hybrid lifestyles that bundles HP Instant Ink , cloud and security capabilities , and added features to HP Smart App , which now has nearly 50 million monthly active users .
Future-proof IT Comprehensive managed services bolster IT teams , providing the expertise and resources that companies need to overcome current headwinds . But forwardlooking organizations recognize that ’ s just a fraction of the benefit services offer .
Managed services empower
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