2
5
100 minutes
Time saved with a telehealth visit compared to an in-person visit
1
1 in 5 emergency room visits
could be avoided with the adoption of telehealth
The future of business
COVID-19 has accelerated the
digital transformation of many businesses . As Microsoft CEO
Satya Nadella said in April , “ We have seen two years ’ worth of digital transformation in two months .”
One example is the acceleration of automation , through technologies like robotic process automation ( RPA ) and artificial intelligence ( AI ), to drive process and workflow automation , customer service efficiencies , and enterprise-wide cost savings .
3
4
An economy is being created where companies will compete not just based on the value of their products and services , but on how successfully they ’ ve become a digital-first company .
The future of industries
The manufacturing industry has already had to respond to COVID-19 with more automation . Social-distancing requirements are leading to the
rapid adoption of remote diagnostic , management , and collaboration tools . A control-tower view of data across the whole manufacturing operation may become standard , with an accelerated deployment of Industrial IoT , including sensing , data visualization , and AI-based insights across their operations . The shift to smart factories will be accelerated , and manufacturing will also require a digital-first approach .
Retail has also depended heavily on technology and automation to weather the pandemic .
US ecommerce sales
shot up 25 %, with egrocery sales doubling during lockdowns .
Buy Online , Pick Up in Store services ( BOPIS ) have surged , with 40 % of retailers now offering the option , compared with just 25 % last year . Big retailers have opened automated
mini-warehouses and are setting up “ dark stores ”— buildings that look like supermarkets but are closed to customers — to meet the demand for deliveries and pickup orders . Going forward , consumers will be able to switch seamlessly between online and offline shopping experiences , all connected , with relevant buyer data at every touchpoint .
COVID-19 has also amplified the need for digital health transformation . Telehealth visits have increased
50- to 175-fold , contact tracing apps are on the rise , and
datasharing policies are being reevaluated . However , no areas have been pushed further into the healthcare spotlight than diagnostic care and research . As the world raced to develop vaccines , new tools and solutions were put into play . New technologies have allowed for accelerated testing and research , and diagnostic testing challenges will continue to be a focus of ongoing innovation . Microfluidics advancements — the ability to manage fluid at the micro level — show great promise in expediting the development and use of molecular diagnostics . This could lead to scalable , accurate , rapid pointof-care testing that would allow us more flexibility to resume our normal lives after the pandemic .
The new normal is digital
These shifts are ushering in a world of digital-first businesses and industries , transforming how products are made and sold . We will soon be living in a world that , but for the pandemic , might have taken years , maybe decades , to manifest , and it is critical that everyone can thrive in this new digital reality .
At HP our mission is to create technology that makes life better . This means not only continuing to digitally transform ourselves , but to also support our customers , partners , employees , and communities in their efforts to do the same , while helping bridge the digital divide to ensure everyone can benefit .
It ’ s important to remember the future hasn ’ t happened yet — we get to create it .
+ 652 %
Increase in online bread machine sales
March 2019 – March 2020
+ 652 %
-77 %
-77 %
Decrease in online luggage sales
March 2019 – March 2020
HP / INNOVATION / SPRING 2021 28