How To Win Tourism Awards Win Kit Aug. 2015 | Page 51
Customer Care
what you do for and how you look after your customers
• Have your staff attended Welcome Host training courses or
similar initiatives?
• Do you have any customer feedback procedures?
• Do you have a structured complaints p ɽ
How To Win Tourism Awards Win Kit Aug. 2015 | Page 50
How To Win Tourism Awards Win Kit Aug. 2015 | Page 52
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