How To Improve Dining Room Service [PDF] | страница 2

Dear Friend,
or more than 20 years now, I've been a restaurant/hotel service consultant and waiter trainer—- in many
diverse and profitable establishments.
Also a noted author and keynote speaker, I have helped hundreds of businesses in the NYC/Metro Area, nationally
and around the World ranging from small independent start-ups to large scale corporate operations.
In that time, I've been part of some extremely successful restaurants, but also
witnessed many that struggled unnecessarily.
In my experience, the primary factor that separates successful restaurants from
those that struggle, is the level of service that is provided to the customer.
Sure, the location, menu and marketing play a part, but the most successful restaurants all have one thing in
common...
They provide customer service which exceeds their customer's expectations!
Why is this so vital?
Well, consider these statistics from the White House Office of Consumer Affairs in
Washington, DC...