How to Coach Yourself and Others Techniques For Coaching | Page 183
3.17 SUMMARIZE, EVALUATE AND WRAP
UP
In line with paraphrasing, when we reflect the content of a message,
there are moments when it is essential to summarize the content of a
complete story, conversation or session.
Such logical moments are:
-
at the start or end of a session
at the transition point to a new phase
when we want to encourage coachee by highlighting what he
has already achieved..
before evaluating a conversation, session, series of sessions,
phase or project
What is summarizing? Why is it useful and how best do it?
I am sure you have experienced the frustration of walking away from a
conversation with your head spinning and you're thinking:
What on earth did we discuss?
What is expected from me?
What did I agree to do?
When am I supposed to do this?
When, how and to whom do I report about this?
Where did we say we would meet?
Etc…
The skill of summarizing is an essential yet often overlooked step in the
communication process. It allows you to avoid all post conversation
confusion and to make that none of the parties involved walk away
from a conversation "hoping" they can remember all the important
things discussed and in particular any agreements made. You need to
be completely confident that you and the person you have been
communicating with are both 100% clear on where to from here!
500