How to Coach Yourself and Others Techniques For Coaching | Page 107

understand. Avoid acronyms. (Common language can include
words, phrases, examples, and stories, which are familiar.)
* Sometimes people don't feel comfortable sharing ideas in a group.
Take time to solicit opinions and ideas one on one. Use surveys.
Break into smaller groups to increase participation. Go around
the group asking each person for an idea or their opinion. As
people become more comfortable and feel safer with each other,
participation will likely increase. Let everyone know that their
opinion and contribution is valuable. Promote and encourage
open dialogue.
* Remember that language is more than just the spoken or written
word. It is also the way words are spoken, timing, body language,
and the way silence is used.
* Use the media and other communication tools to communicate
with stake holders outside of the collaboration. Some times
members of the media are great additions to the
collaboration/coalition.
* Send letters, e-mails, agendas, notes, flyers, et. Etc. to other
members of the coalition on a regular basis. Make phone calls
and when possible personal visits to other members of the
coalition to build relationships, keep people involved, and
communicate.
* Maintain strong and consistent communication with stake holders
outside of the coalition/collaboration.
"Real listening shows respect. It creates trust. As we listen, we not
only gain understanding, we also create the environment to be
understood. And when both people understand both perspectives,
instead of being on opposite sides of the table looking across at each
other, we find ourselves on the same side looking at solutions
together". (Stephen R. Covey)

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