How to Coach Yourself and Others Popular Models for Coaching | Page 243
understanding of what specific actions contributed to the
current situation, and how those actions may have stimulated
specific responses in others.
Key coaching behaviors
Makes informed use of assessment instruments (without
relying solely on those instruments) to gain an
understanding of the coachee's situation
Expresses sincere interest in the coachee's life stories
Takes time to understand the situation from the coachee's
perspective
Listens deeply so that the coachee is fully engaged and feels
genuinely understood and valued
Creates a sense of connection and comfort, fostering a
climate of openness and trust
Observes and registers all verbal and non-verbal
communication
Step 2: Brainstorm creative alternatives to the coachee's
current situation
This phase broadens the executive's perspective and creates a
sound foundation for the development of creative solutions and
behavioral change. The objective is to increase the choices
available to a coachee who is facing a challenging situation.
One of the most pressing issues for coachees is the feeling of
being "stuck" in a particular situation with no visible alternate
course of action available. In some circumstances, particularly in
times of heightened stress, perspective can narrow, resulting in
mental and emotional "tunnel vision." The effect resembles a
confrontation with a massive wall--nothing is visible but that
wall.
An effective coach draws the coachee back and restores a
broader perspective, which is a prerequisite for the next stages
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