How to Coach Yourself and Others Popular Models for Coaching | Page 243

understanding of what specific actions contributed to the current situation, and how those actions may have stimulated specific responses in others. Key coaching behaviors       Makes informed use of assessment instruments (without relying solely on those instruments) to gain an understanding of the coachee's situation Expresses sincere interest in the coachee's life stories Takes time to understand the situation from the coachee's perspective Listens deeply so that the coachee is fully engaged and feels genuinely understood and valued Creates a sense of connection and comfort, fostering a climate of openness and trust Observes and registers all verbal and non-verbal communication Step 2: Brainstorm creative alternatives to the coachee's current situation This phase broadens the executive's perspective and creates a sound foundation for the development of creative solutions and behavioral change. The objective is to increase the choices available to a coachee who is facing a challenging situation. One of the most pressing issues for coachees is the feeling of being "stuck" in a particular situation with no visible alternate course of action available. In some circumstances, particularly in times of heightened stress, perspective can narrow, resulting in mental and emotional "tunnel vision." The effect resembles a confrontation with a massive wall--nothing is visible but that wall. An effective coach draws the coachee back and restores a broader perspective, which is a prerequisite for the next stages 245