How to Coach Yourself and Others How To Perform On The Job Coaching | Page 92
7.2 Strategy
The coaching-based OJT program strategy is based on a few simple ideas:
A successful OJT program is created in a team environment.
A champion in the company is needed to administer the program.
Supervisors are assigned to oversee the training needs of each trainee. (Note: They do not
necessarily conduct any training.)
OJT trainers use coaching skills as they direct the learning process. Every OJT coach is
given specialized training on teaching and coaching skills.
OJT is conducted based on standardized methods for each job or task.
Management has to create a positive attitude about coaching.
7.3 The OJT Team
The key members of the OJT team are:
A Champion. A champion is an individual who actively promotes the program in the
company. The champion is a strong believer in the benefits of the coaching based OJT
program and, in essence, sells it to upper management and enthusiastically supports its
integration into the company. He or she administers and evaluates the overall program.
The Supervisor. The supervisor manages the action part of the program and is the person
responsible for overseeing the progress of the trainee.
o The supervisor—
o Selects the coaches and provides on-going support for them.
o Determines the training plan for assigned trainees by identifying the knowledge and
skills to be acquired and providing standardized task training materials to the coach.
o Pairs trainees with an appropriate coach or coaches.
o Evaluates the trainee’s proficiency and signs off when training is complete.
o Assesses the coach’s skill in transferring knowledge and skills to the trainee.
o Initiates follow-up for each trainee.
The Coach. The coach does the training. He/she is responsible for organizing and planning
the training, developing a relationship with the trainee, and teaching knowledge and skills
to the trainee.
The Trainee. The trainee is responsible for being an interactive learner, developing a
relationship with the coach, and mastering the material taught.
The primary work team in the coaching-based OJT program is the trainee, the supervisor
assigned to oversee his or her training, and the coach or coaches who conduct that training.
The diagram shows how primary interactions related to the program are expected to progress
in a formal program.
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