How to Coach Yourself and Others How To Perform On The Job Coaching

check their own work and assess it for quality. Draw up an action plan with the trainees and keep a copy so that there is a framework for discussion when the trainee is next observed. Recognise that the way you present something to be learned will directly influence the learning skills developed by your trainees. POINTS TO CHECK WHEN CONSOLIDATING THE TRAINEE'S LEARNING Provide a final summary Measure the trainee's level of achievement Reinforce the motivational message Look forward Not introducing new material HO TO COACH Step 1 – Establish Goals § Work with your employee. § What are you willing to accept? § Focus on behaviour, not emotions or attitudes - you can see behaviour. § Ask for employee input – Collaborate. § WRITE THE GOALS DOWN!! Goals should be SMART! Step 2 – Collect Performance Data § Don’t start analyzing/concluding yet – Just COLLECT. § Focus on behaviour, not judgments/inferences. § Use: o Personal observation o Interviews o Reviews o Reports o Feedback Step 3 – Analyze Performance § Did it meet goal? § If Not, Why? Training? Knowledge? Personal? Changes? Technology? Policies? Time? Step 4 – Review and Modify Goals § Checkpoint: You know the goal, and you’ve “seen” the performance. § Can we get there? If not, how should the goal be changed? § Colaborate! 89

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