How to Coach Yourself and Others How To Perform On The Job Coaching | Page 128

Closed-Ended Questions


Usually result in a yes or no answer



Usually begin with
Do..., Is..., Can..., Could…, Would..., Should...,
Will..., Shall...,



Should be avoided



Example:
“Are you ready to move to the next step?"

Open-Ended Questions


Help evaluate trainee’s understanding



Establish strengths and concerns of
the trainee



Begin with
How..., Why..., When..., Where..., What...,
Who..., Which…, If…



Example:
"What additional information do you need
in order to move to the next step?"

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