How to Coach Yourself and Others How To Perform On The Job Coaching | Page 110

Praise:
Praise let trainees know how well they are doing.
Use sincere praise to create a more constructive atmosphere
Discuss what is meant by the term sincere praise?
Clarifying:
1. Restate what you heard the trainee say
2. Listen for confirmation that what you are saying is correct.
3. Encourage trainees to tell you if you are right or wrong.
Restate the trainee’s original statement in more specific terms. Example, “What I hear you saying
is…”.
Give a specific example or restate what was said in general terms.
When you restate you do not clarify what the other person means, but what it means to you.
Boomerang Question:
Redirect a question back to the learner
Example: “That is a good question. What do you think ought to be done in that situation?”
Tell the class that there are times when they will be asked questions that they know should be
answered by the trainee. They shouldn’t be afraid to bounce it back to them.
Caution them not to throw all questions back to the trainee, but to evaluate each one to determine
the benefits of redirecting it.
Effective Coaches:
- Give plenty of timely positive feedback
- Give negative feedback privately
- Accept criticism without becoming defensive
Review the importance of giving feedback.
Introduce the idea of giving feedback at the right time and place.
Explain that feedbacks can be learned and can improve with practice.
Explain that there are different levels of feedback that can be useful in different situations. Review
related information in unit 2.
Informal Feedback:
Formal Feedback:

Given as issues arise
Given at specified times

Break the class into small groups to review the communication skills discussed in this section.
Have them answer the question in unit 2.
Have the groups report their answers to the class. Answer any questions related to communication
skills.
Responsibilities
End this section by explaining that a coach will use communication skills to fulfil a number of
responsibilities.
Discuss the responsibilities of the coach listed in Unit 2.

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