How to Coach Yourself and Others How to Influence, Persuade and Motivate | Page 275

Words are more powerful when they have strong emotional connotations. You want your words to be clear and credible, but they will have greater impact if they also strike an emotional chord within your audience. You can avoid being melodramatic or sensational by being sure that your words truly reflect the circumstances and that they can always be backed up. You can even package simple derogatory comments. Sure, you can call someone dumb or stupid, but when you can verbally package something, this is what you get:             Dumber than a box of hair Got into the gene pool while the lifeguard wasn't watching If brains were taxed, he'd get a rebate All foam, no beer Sharp as a marble Too much yardage between the goal posts Her antenna doesn't pick up all the channels No grain in the silo Forgot to pay his brain bill Studied for a blood test and failed Gates are down, the lights are flashing, but the train isn't coming The wheel is spinning, but the hamster's dead Simple but Powerful Words We know certain words have more pull than others, but who would have thought that simple words like "because" and "you" would have the power to move mountains? In a study by Langer, Blank, and Chanowitz, researchers found certain word choices could influence people to act against their own self-interests. The researcher would approach a copier where a long line of students stood. She would try three different word choices at different times to see how the other students would respond to each request. She didn't change what she was asking, only the word choice. When she said, "Excuse me, I only have five pages. May I use the copy machine because I am in a rush?" 94 percent complied. When she said, "Excuse me, I have five pages. May I use the copy machine?" 60 percent complied. But when she said, "Excuse me, I have five pages. May I use the copy machine because I have to make some copies?" 93 percent complied.[7] 275