How to Coach Yourself and Others Happiness Is No Accident | Page 101

Shield
Build a shield or barrier to hide the obstacle so that it's effects no longer touch your team.

If a team is distracted by noisy neighbours, put up a sound barrier. If a team is unable to see their
computers due to late afternoon sunlight, put up window shades. If a manager is bothering the
team with meetings or tasks unrelated to the work of the team, then put yourself between the team
and the manager (or get someone in upper management to do that).
Shielding is excellent for immediate relief, but remember that the obstacle is still there and may
become a problem again if the shield cannot be maintained.
Transform
Change the structure or form of the obstacle so that it no longer affects effectiveness.

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