How to Coach Yourself and Others Essential Knowledge For Coaching | Page 242
improvement of the task delivery process. Perhaps that also
introduces another whole layer of variables, though- whether it
is helpful or not is moot!" [*The Capability Maturity Model was it
seems developed by the Software Engineering Institute at
Carnegie-Mellon University; it describes five stages of maturity:
'Initial, Repeatable, Defined, Managed, Optimized', and is a
protected system belonging to the US Mellon financial services
corporation.] (Mike McGinn December 2005)
From Andrew Dyckhoff, January 2007: "My suggestion for the
5th level would be 'Chosen Conscious Competence'. People often
use the driving analogy to explain the model. In the analogy
people normally relate the transition from a learner having to
think: mirror, signal, manoeuvre, engage, etc., to jumping in and
driving off without consciously thinking about the process. When
we go on an advanced driving course we learn that there are
certain things we should ALWAYS CONSCIOUSLY CHECK. These
include looking to see whether there is an idiot coming the other
way through a red light, and stopping so you can see the road
behind the tyres of the car in front of you, etc. The sales example
is that excellent sales people discipline themselves never to
assume and always to check.. To summarise, there are some
elements of what we do that are so critical to successful
performance that the highest level of learning is to choose to
remain consciously competent, as with the advanced driving
analogy: unconscious competence is fine when we are changing
gear, but not when passing through a green light..." (Ack Andrew
Dyckhoff, January 2007)
From Will Taylor, March 2007: "Re '5th stage' - see the ideas in
the diagram. This is more of a spiral model than a hierarchical
matrix. It would seem that mature practice involves a mature
recognition that one is inevitably ignorant of many things one
does not know (i.e., we revisit 'unconscious incompetence'
repeatedly or continually; i.e., 'consciousness of unconscious
1120