How to Coach Yourself and Others Essential Knowledge For Coaching | Page 12

2) Managing the problem
 Using the information gathered effectively
 Breaking down a problem into smaller, more
manageable, parts
 Using techniques such as brainstorming and lateral
thinking to consider options
 Analysing these options in greater depth
 Identifying steps that can be taken to achieve the
objective
3) Decision-making
 deciding between the possible options for what
action to take
 deciding on further information to be gathered before
taking action
 deciding on resources (time, funding, staff etc) to be
allocated to this problem
4) Resolving the problem
 Implementing action
 Providing information to other stakeholders;
delegating tasks
 Reviewing progress
5) Examining the results
 Monitoring the outcome of the action taken
 Reviewing the problem and problem-solving
process to avoid similar situations in future
At any stage of this process, it may be necessary to return to
an earlier stage – for example, if further problems arise or if a
solution does not appear to be working as desired.

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