How to Coach Yourself and Others Empowering Coaching And Crisis Interventions | Page 19

This book is in B&W, not color - Print page in Grayscale for Correct view! Another benefit reported by those working in this field is the level of camaraderie that often exists within these organizations. It can be inspiring and invigorating to see what people can accomplish when they gather for the sole purpose of helping others live better lives. However, while this work can be highly satisfying, it can also be emotionally draining and full of frustrations. One of the reported difficulties of providing services within some bureaucratic systems is the amount of paperwork often required. For people who enter this field because of their desire to help people, this can be a significant challenge. In addition, this work can be frustrating because change often happens in a slow, sometimes almost undetectable way, and seeing the benefits of your work may take a long time. For people who are committed to helping others, accepting the fact that there is always more to do than could ever be done, can be difficult. One of the greatest challenges for people who see themselves as “helpers” is to balance giving with knowing when you have done enough. Working as a hotline operator is a great responsibility and should never be taken lightly. As a hotline operator, you don't want to wing it with people whose lives are hanging by a thread. You should only use established p rocedures and training to get the person back from the brink. As a hotline operator, it is important not to place too much pressure on yourself. You are there to help people – you can't diagnose or advise them, so rely on your training and people skills to help them find the right people who can help and to make their own choices. Preventing burn-out by setting personal boundaries is critical to longevity and success in the social service field. Things you may need to learn if you want to become a hotline are: - Emergency procedures - what to do if things aren't going well with a caller. - State laws concerning the operation of a crisis center - these concern the liabilities and restrictions that are important to know, even as a volunteer. - The range of help available out in the community to direct callers to, from financial and legal to rehabilitation or detox help. - Counseling techniques - getting people who are really hurt to talk to you openly or even at all can be difficult. You'll need to learn the ways of helping people to open up and how you can demonstrate trust. Also, most crisis hotlines will teach you that your role is to facilitate the caller's own decision-making process through prompts and guides. You don't make the decisions for the caller, nor do you counsel. How soon must o crisis intervention plan be developed? As part of the crisis intervention services, the crisis services provider must develop a crisis intervention plan during the initial face-to-face assessment. The plan must address the needs and problems noted in the crisis assessment and refer to identified services to reduce or eliminate the crisis. What if the personal crisis service provider determines that the person requires extra services? If the crisis service provider determines that the person requires mental health crisis stabilization services, such as crisis respite or crisis stabilization, the crisis services provider must arrange for the provision of these services either directly or through other resources, depending on his professional qualifications and the circumstances at hand. - Crisis stabilization services are designed to assist the person in returning to his or her prior functional level or improved level of functioning, if possible. - Mental health stabilization services are individualized mental health services that are provided to a person following a crisis assessment For [email protected] Property of Bookemon, do NOT distribute 19