How to Coach Yourself and Others Empowering Coaching And Crisis Interventions | Page 148

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Critical Incident Stress – Tips to Colleagues and Family
If a friend or mate has experienced a traumatic event, your behaviour may help the recovery process. Here
are some suggestions:
Learn about Critical Incident Stress (C.I.S.) so you can begin to understand what the person is
experiencing.
Encourage the individuals to talk about the incident, but don’t be overly demanding. They may feel that
others don’t want to hear about their feelings or that you expect them to be able to “handle” the situation.
You need to challenge these beliefs by indicating your willingness to listen.
Ask “How are you doing?” or “How are you feeling?” If people want to talk they will; if not, they
won’t. By your questions, you have at least sent the message that a listening ear is available. Don’t be
afraid of deep emotion. Many of us have not experienced profound grief or anguish. Seeing someone cry
uncontrollably can be somewhat distressing. Traumatized individuals need to vent their emotions and if
they are in your presence; they need your support. Simply be there to listen and let them talk. Afterwards,
suggest a walk to help them further reduce their level of stress.
Share your feelings about the situation. Don’t say “I know how you feel,” because you don’t. You may
have gone through a similar experience, but no two experiences are the same or perceived as being the
same. You can, however, say thi