How to Coach Yourself and Others Empowering Coaching And Crisis Interventions | Page 117

This book is in B&W, not color - Print page in Grayscale for Correct view! Apart from the intonations you can pick out the different emotions in the individual's voice. Body language and other signals can strengthen or weaken the story. Contradictions are called incongruence and you can either keep these in mind or ask about them. Make sure you do this carefully, so the other won't feel caught out. In active listening, the personal crisis intervention provider has an open and alert attitude, he's completely there for the other and is peeling his ears, so to speak. To listen empathically means that the service provider shows a lot of understanding for what the other is experiencing and in a way he manages to convey this warm understanding to them, who can appreciate it. Before asking questions, we must learn to listen attentively and effectively. Active listening is a major part of communicating well. It is extremely important and necessary. By actively listening to a person's story, the responder will hopefully accomplish the following with the individual:  Find out what their real needs are  Understand their reality and emotions  Know what is motivating them and what is keeping them back  Help them make sense of what happened;  Validate their concerns, emotions, and reactions;  Offer perspective from your objective viewpoint;  Provide hope and a sense of direction;  Point out resources they may have forgotten;  Give them power to make choices, and take action.  Set correct and smart goals  Concentrate on one goal at the time  Plan good action steps  Proceed towards their goal with enhanced commitment and accountability  Deal with setbacks and celebrate successes To the individual, the personal crisis intervention services provider listening actively to them proves that they are taken seriously as a person and that the other is making efforts to understand their situation. Active listening sounds easy, but it requires skill and practice. Active listening skills are essential for a crisis services provider. Good communication is a solid foundation for any relationship. Communicating well sounds easy, but it is really quite complex in practice. Typical expressions related to active listening are: - If I understand correctly, you think that … - So, what you are saying is … - If you think …, then I can see why this situation makes you upset - I understand why you are so …. - Wow, I want to acknowledge the courage / maturity / persistence / … you have shown in speaking up to … / in taking this initiative … / in working so long … - In reply to a statement - In reply to “I must”: ask : how do you know? what would happen if you don’t? For [email protected] Property of Bookemon, do NOT distribute 117