How to Coach Yourself and Others Coaching and Counseling in Difficult Circumstances | Page 9
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- Thought disorder
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Acceptance and listening
Name themes
Writing
Send away to think
Remind, prompt to topic
Keep it simple
Clarification
- Agitation / over activity
— Positive feedback
— Set interaction limits
— Reduce stimulation
- Upset / Distress
— Reveal self
— Limit unnecessary interaction
- Aggression / Irritability
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Get them sat down
Get the patient to write
Maintain clarity
Choose topic in which they are expert
Avoid
Nonverbal communication, vocabulary and timing
- Slow pace, patience
- Slow speech
- Simple vocabulary
- Short sentences
- Repetition
- Use silence
- Quiet, not loud or shouting
- Tone of voice
- Writing and drawing
- Less vs. more gesticulation and movement
- Touch / close vs. no touch / distant
- Short interactions
- Frequent interactions
- Persistence
- Aggression / irritability
— Choose language
— Non-verbal non-threatening
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