How to Coach Yourself and Others Coaching and Counseling in Difficult Circumstances | Page 5
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Introduction
The practical benefits of applying the techniques explained in "When Every Word Matters" go far beyond
communicating with persons who are suffering from a psychosis.
"When Every Word Matters" is about creating and expressing an attitude of empathy, which will prove useful
every time when the way we see and experience things is different from the way our interlocutors do.
Giving feedback, delivering bad news, dealing with criticism, conflict resolution, crisis communication, dealing
with complaints, negotiating, intercultural communication, dealing with unreasonable requests, mediating,
coaching, motivating and influencing people, ... are some of the situations in which this attitude may make all
the difference.
In fact "When Every Word Matters" teaches us a way of being in this world which will enhance our
communication and hence our relationships with all the people we meet with.
The present document is a compilaton of public domain publications by the very best experts in the field?
Amongst which :
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Professor Tony Jonn,
Rose Mc Cabe
Stefan Priebe
Xavier Amador
Geoff Brennan
Gary Winship
Christina Theodoridou
Marshall Rosenberg
Liv Monroe
Peter M. Sandman
For [email protected]
Property of Bookemon, do NOT distribute
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