show an interest to cooperate with their department. One should always do the best they can to furnish all of the information requested at one time spreading information out over a period of days or weeks may cause an irritation that is not in the best interest of the dealer.
If you are in doubt, about how to proceed after receiving an audit request or how to respond to a complaint, it is advisable to contact an attorney. I am not trying to drum up business, but an attorney acts as a buffer between you and the government and allows you to consult with your own representative without having to make a decision on the spot or to respond with uncertainty. Such buffer in most cases is well worth the investment. Of course you need to hire a representative that has some familiarity with the practices of the Motor Vehicle Division and/or the OCCC. There is no question that both the OCCC and the Motor Vehicle Division are stretched thin and their response time may be less than desirable but rest assured that they will catch up with you if you are tardy with meeting any of their requirements.
While the OCCC started by wanting to get dealers registered, they have grown into a full regulatory body and should not be taken lightly. Of all of the agencies that I have dealt with over the years, they are by far the fairest. Remember, treat them fairly and timely and do a professional job of responding and they will most likely treat you fairly as well. Hire an attorney and/or an accountant to present your case if you are in any doubt about how to respond. Life is complex and the rules that govern used car dealers keep piling on us each year but mistakes will be made no matter how diligent a dealer may be. I believe that cooperation is the best way to handle any government agency.