COMPANIES SHOULD DRAFT A CODE OF CONDUCT FOR THEMSELVES AND THEIR CUSTOMERS ... WORKING IN A HOTEL NEEDS TO BE FUN , NOT DRUDGERY .
TRENDING
COMPANIES SHOULD DRAFT A CODE OF CONDUCT FOR THEMSELVES AND THEIR CUSTOMERS ... WORKING IN A HOTEL NEEDS TO BE FUN , NOT DRUDGERY .
cooks are a thing of the past . Make more roles a hybrid so that people get exposed to more and varied responsibilities . Incorporate more technology into hotels and restaurants to make it easier for employees to serve and interact with the guest .
DISPLACEMENT Many people moved from high density areas such as New York and Los Angeles , and as such , aren ’ t willing to move back right now . Most hospitality jobs are “ inperson ” jobs and can ’ t be done remotely . This has made hiring much more difficult in major metropolitan areas and other areas that have high levels of new COVID cases . Interestingly , the migration of talent has also put stress on the areas that have experienced a significant influx . Generally , Americans moved West and South , as well as “ outward ” to the suburbs and less populated areas in the same state .
IDEA : We must entice people to come back to work by making it more lucrative and safe . Offer more remote roles . Salespeople , human resources , finance , creatives and such can be remote . Rethink line level roles to minimize staffing and maximize pay . In-person workers should make a premium to those that are working remotely .
REASSESSMENT Many people are reassessing their careers and the types of work that they find fulfilling . Many have chosen remote forms of work , with more flexible hours and pay . As much as the hospitality industry is a labor of love , serving unruly and rude customers has become all too prevalent . Many people who have used food service as a secondary source of income have opted for other forms of work .
IDEA : Retraining and career management should be offered by every employer in our industry . We must show people how important and vibrant our industry can be . Companies should draft a code of conduct for themselves and their customers . Ritz-Carlton was so good at that with their “ Ladies and Gentleman ” slogan , but it has
26 hotelsmag . com September / October 2021